Last Updated February 12, 2021 (added notes on Safety)

Notes on Shipping

• DHL, Purolator, FedEx, UPS, and CanadaPost Expedited/Xpresspost include a tracking number. 
• CanadaPost Small Packet Air/Parcel do not include a tracking number and cannot be tracked.  To the United States these usually take 7~10 business days to arrive.
• International shipments may be delayed by customs regulations.  Delivery times are estimated assuming packages do not get held at customs. 
• Ensure your PayPal address is correct. We will use your order's billing/shipping address. Shipping to an address different than your PayPal address means PayPal cannot offer buyer protection on your order, and we cannot reship orders until they have been returned!
• Returns and refunds may be subject to a 10% restocking fee.
• Shipping charges are non-refundable.

Important disclaimers for international customers

For the most part, our international packages arrive safe and sound, though sometimes they can be delayed for six weeks or more depending on the destination country’s customs regulations. We highly recommend you select a trackable, insured method if shipping outside North America. Please read the following disclaimers carefully and contact us if you have any questions.

• No guaranteed international deliveries: Unfortunately, delivery times to international destinations are NOT guaranteed due to the unpredictability of time spent in customs. Customs might delay delivery for six weeks or more depending on your country’s regulations. Please contact your local customs office for more information.
• Customs fees and taxes: All international duties, taxes, brokerage fees, and any other fees associated with customs clearance or international imports are your responsibility. Please contact your local customs office and Canada Post or UPS for an estimate of any additional fees.
• Tracking and insurance:Some shipping methods listed below are not insured or trackable. You are solely responsible for taking the risk of sending any products uninsured and without tracking.
  • If you select an untrackable shipping option via Canada Post, there is no way to know where your package is during transit. If the package was insured, and you do not receive it, you must wait until Canada Post deems the package lost before you can file an insurance claim. Please contact Canada Post to find out how long you have to wait until a package is officially lost (typically 45 days).
  • By selecting an uninsured shipping option, you agree that if the package is lost, damaged, or stolen in transit, you will not hold FingerTech Robotics responsible for the loss. We will not re-ship the item for free, we will not provide a refund, and we will not provide a credit.
  • If your package is insured and it is lost, damaged, or stolen in transit, you might have to wait for up to 12 weeks for Canada Post or UPS to process your claim. We will do our best to make sure they process your claim in a timely manner, but sometimes it can take up to three months depending on the situation. We will refund you the amount paid by the claim once it has been processed. We will not provide a refund unless Canada Post or UPS pays the claim. Please contact Canada Post or UPS for information on what their insurance covers and how long a package must be delayed before they deem it lost.
• Recommended shipping options: We highly recommend that you select an insurable, trackable shipping method via UPS, or Canada Post Priority or Xpresspost, especially for high-valued orders or orders shipping outside North America.