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Home » Terms & Conditions

TERMS




Warranty Repairs & Replacements

FingerTech Manufactured Parts
All FingerTech Robotics manufactured products are guaranteed to be free of all defects in material and workmanship for a period of 30 days following the date of shipment of the item to the customer.

In the event that a manufacturing defect is discovered within the Warranty Period, FingerTech Robotics will repair or replace the defective item, and return the repaired or replacement item to the customer at no charge. The customer is responsible for shipping cost to return any item within the Warranty Period.

This warranty does not apply to any defects caused by negligence, misuse, or accidents. The buyer must notify FingerTech Robotics of any defect, malfunction, or nonconformity promptly upon discovery, and in any case, within the Warranty Period.

Other Manufacturers
All other products are bound by the warranty policies from the manufacturer. FingerTech Robotics abides by the policy of the manufacturer. Before purchasing any product customers should review the warranty provided by the manufacturer and whether or not it is valid in the country of purchase.

Domestic Shipments
All domestic orders that require repair or exchange will be sent via Canada Post ground, regardless of the original order shipping option chosen. If a customer needs a rush shipment they can request to pay for the increase in shipping.

International Shipments
Warranty repairs or exchanges are subject to the manufacturers’ terms. Please contact the manufacturer to see what their policy warrants. All international warranty issues will be at the manufacturers’ discretion and subject to their policies.

All Returns Require Prior Authorization
All returns require prior authorization by FingerTech Robotics. Please email for a Return Authorization Number.
All merchandise returned must be returned with an RMA number. Any merchandise returned without an RMA will be rejected.
All returns will be evaluated for eligibility as promptly as possible and the customer will be notified of the result.

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