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FAQ

Here you will find answers to some commonly asked questions.  If you do not see your answer here feel free to email us (click Contact Us above).


Q: How will my order ship?  Do you ship to ___?
A: We use Canada Post to ship orders worldwide. 


Q: What does shipping cost?
A: We have done our best to keep shipping as low as possible.  Most orders can be shipped Small/Light Packet and cost from $4-$16.  The easy way to check how much shipping would be is to put all the items in your shopping cart then click Checkout.  The first page of Checkout has a shipping estimator that you can see without entering any payment information.


Q: How long will delivery take?
A: Orders are normally sent out same-day. 
- Orders within Canada take 7 business days for Light Packet (no tracking), 5 business days for Expedited (tracking included) and 2 business days for Xpresspost (tracking included).
- Orders to USA take 6-10 business days for Light Packet (no tracking), 6-12 business days for Expedited (includes tracking) and 6 business days for Xpresspost (includes tracking).
- International orders normally take 6-10 business days and do not include a tracking number.


Q: Has my order been shipped?  The Canada Post Shipment status has been the same for days now ("An order has been electronically submitted").
A: Tracking numbers starting with 7210 are not actually tracking numbers (except for Xpresspost shipments in Canada).  They are simply to confirm that the order was submitted, and they do not update as the package travels to you.  When we send shipping confirmation we write "Not Available" as the tracking number, but the email that Canada Post sends includes this misleading "tracking" number.  Rest assured your package is on its way!


Q: Do you accept credit cards?
A: Yes, we accept Visa and Mastercard.  If you prefer a different card, choose PayPal which accepts all major credit cards.


Q: My order has not arrived?
A: It is very rare that a shipment does not get delivered.  Make sure the maximum number of business days have passed before emailing us.  Shipments without tracking numbers must be missing for 45 business days before Canada Post will open a claim file.  Orders >$100 will not be reshipped until Canada Post closes their investigation.